I first learned about John Hagel in the late 1990s, when I was elbow-deep in community-building — working as a systems designer & UX leader on Ultima Online and eBay. One of my clients gave me John’s book, Net Gain: Expanding markets through virtual communities. It blew my mind and inspired me as I was writing my first book, Community Building on the Web. Since then, I’ve been lucky enough to get to know John better. He’s written many books since Net Gain exploded on the scene, and now runs the Center for the Edge at Deloitte, where he leads research efforts that reveal where business is headed next. Come hang out with us and discover what a leading business strategist thinks about the future of work – and the impact of lost trust on community and marketplace dynamics.