Podcast

Samuel Hulick is a user onboarding expert who runs a popular website called useronboard.com where he deconstructs the initial experience of popular apps and services. I first met Samuel in Amsterdam, where were were both speaking at TNW Europe. We clicked immediately – and bonded over our shared love of great design – and smart design process. If you want to know what goes into creating a great first-time experience, listen in and discover how this tech-savvy designer became a world-class expert in onboarding.

Laura Klein a customer development ninja. She runs the “Users Know” website, and wrote UX for Lean Startups. In this episode, we explore design-led growth hacking, ninja user research techniques, and how to turn your hot idea into a high-learning MVP. Find out how to create better products with Laura’s special blend of Lean UX with smart customer research.

Steve Portigal a world-class expert in customer research, and the author of Interviewing Users, a practical handbook oh how to get the most value from customer interviews. In this podcast, Steve pulls back the curtain on his professional journey and shares powerful insights about who to talk with – and what to listen for – when you’re interviewing users.

Erika Hall is the co-founder of Mule Design, and the author of “Just Enough Research” – a handbook for improving design with smart, effective user research. Erika uses business goals to focus a project – and targeted customer insights to inform the design. She’s got a big bag of research techniques – and knows which ones to pull out to get the job done. If you’re into customer-centered design, Erika’s work is right up your alley.