Paul Adams is a Dublin-based designer, researcher and product manager with a storied career. He’s played influential roles at both Google and Facebook — and now runs product at a fast-growing customer communications startup called Intercom. Paul and his colleagues use a product design technique called Job Stories that’s inspired by the Jobs-To-Be-Done approach first developed by Clayton Christensen. I’ve been inspired by how Intercom uses Job Stories in product design – and I love Paul’s clarity in communicating how to best turn customer insights into product design decisions. Listen in and learn how Paul and his intercom colleagues navigate the turbulent seas of customer feedback – and use core values and product vision – to steer their fast-growing startup towards success.