Paul Adams is a Dublin-based designer, researcher and product manager with a storied career. He’s played influential roles at both Google and Facebook — and now runs product at a fast-growing customer communications startup called Intercom. Paul and his colleagues use a product design technique called Job Stories that’s inspired by the Jobs-To-Be-Done approach first developed by Clayton Christensen. I’ve been inspired by how Intercom uses Job Stories in product design – and I love Paul’s clarity in communicating how to best turn customer insights into product design decisions. Listen in and learn how Paul and his intercom colleagues navigate the turbulent seas of customer feedback – and use core values and product vision – to steer their fast-growing startup towards success.
- Game Design
- Season 1
- Season 2
- Season 3
- Season 4
- Season 5
- Season 6
- Thought Leadership
Tony Stubblebine is a product creator and entrepreneur who got his start working at Odeo and Twitter – and now runs an innovative training and education company called Coach.me. Tony has a unique perspective on finding product/market fit – and a long history of following his nose into whatever is new, hot and exciting in tech. Listen in and learn about what’s on Tony’s radar these days – and why he thinks nanodegrees and augmented intelligence might just be the future of online education.
Christina Wodtke is a designer, educator and author who’s worked for a string of iconic Internet companies – Yahoo, LinkedIn, Myspace, and Zynga. Now she teaches design thinking, story structure and how to use OKRs – with her own unique twist. Christina has a gift for bringing ideas from different disciplines into design & management. Listen in and learn about Christina’s boundary-crossing model of design thinking as distributed cognition. It blew my mind – I know you’ll enjoy it to.
Today we’re talking with Mimi Ito – an educator and anthropologist turned startup founder. Mimi & her co-founders run an innovative education startup that offers summer camps, after school programs and coding classes on custom Minecraft servers. Mimi has a gift for understanding how kids adopt and use new technologies. I’ve known and admired Mimi for many years, and I’m thrilled to share with her deep insights about progressive education with you. Listen in and learn how Mimi bridges the gap between research & practice, and where her innovative startup is heading next.
Samuel Hulick is a user onboarding expert who runs a popular website called useronboard.com where he deconstructs the initial experience of popular apps and services. I first met Samuel in Amsterdam, where were were both speaking at TNW Europe. We clicked immediately – and bonded over our shared love of great design – and smart design process. If you want to know what goes into creating a great first-time experience, listen in and discover how this tech-savvy designer became a world-class expert in onboarding.
Laura Klein a customer development ninja. She runs the “Users Know” website, and wrote UX for Lean Startups. In this episode, we explore design-led growth hacking, ninja user research techniques, and how to turn your hot idea into a high-learning MVP. Find out how to create better products with Laura’s special blend of Lean UX with smart customer research.
Steve Portigal a world-class expert in customer research, and the author of Interviewing Users, a practical handbook oh how to get the most value from customer interviews. In this podcast, Steve pulls back the curtain on his professional journey and shares powerful insights about who to talk with – and what to listen for – when you’re interviewing users.
Hiten Shah is a serial entrepreneur and startup advisor who loves to create and grow businesses. He’s is the co-founder of two software-as-a-service companies: Crazy Egg and KISSmetrics – and co-host of The Startup Chat – a podcast that offers actionable advice straight from the trenches of startup life. Hiten has great insights about business and marketing – and a knack for simplifying complexity into cogent ideas. Listen in and learn from a true pioneer who’s on the forefront of building and selling software as a service.
Erika Hall is the co-founder of Mule Design, and the author of “Just Enough Research” – a handbook for improving design with smart, effective user research. Erika uses business goals to focus a project – and targeted customer insights to inform the design. She’s got a big bag of research techniques – and knows which ones to pull out to get the job done. If you’re into customer-centered design, Erika’s work is right up your alley.